Strategic Engagement Manager managing SaaS implementation projects for Siteimprove's clients. Collaborating with teams to deliver client success through effective project management and communication.
About the role
- Customer Success Manager specializing in scale/ SMB segment at Onit, driving client satisfaction and engagement through AI-driven solutions.
Responsibilities
- Own the success strategy for Onit's customers in the scale, ensuring long-term satisfaction, retention, and growth.
- Drive adoption in our scalable programs such as Office Hour and Ask Me Anything sessions as well as host these sessions.
- Serve as the advocate for account base, building trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT).
- Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions, serving as a product expert and help guide our customers in getting the most value out of their system.
- Facilitate problem-solving for both our customers and internal stakeholders.
- Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement.
- Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes. Foster knowledge-sharing and continuous improvement across the Customer Success organization.
- Collaborate cross-functionally with the Implementation, Support, Marketing, Product, Account Management Teams to deliver seamless customer experience.
Requirements
- 2+ years of professional experience
- Experience in Customer Success, Account Management, or Implementation.
- Background in Consulting or Software (Legal Software is a plus).
- Strong understanding of SaaS business models and metrics.
- Startup Experience working within a small Customer Success Org.
- Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).
Benefits
- Health Coverage: Employee and immediate family members.
- Time Away: Flexible paid time off and 10 company paid holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Flexi, NPS.
- Community Engagement: One paid volunteer day each year to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Transformation Manager managing high - impact transformation initiatives for Karo Healthcare. Collaborating with senior leadership to drive strategic change across multiple functions in a dynamic environment.
Software Test Manager establishing testing competency for EnerSys' energy solutions. Overseeing test strategies and hands - on automation work across embedded systems and applications.
VAT Senior Manager enhancing compliance framework and supporting major tax engine implementation projects. Conducting reviews of UK/EU and Australian VAT processes and collaborating with cross - functional stakeholders.
Competency Centre Manager leading consulting talent development and resource planning at Methods, a UK - based IT Services Consultancy focused on public sector transformations.
Manager overseeing Financial Due Diligence projects for an expanding M&A firm specializing in corporate finance. Responsible for client relations and reporting, team collaboration, and strategic development.
Configuration Manager at Thales safeguarding product data integrity throughout its lifecycle and delivering complex engineering projects in a supportive environment.
Contracts Manager negotiating and managing complex government contracts with a focus on compliance and profitability. Collaborating with various departments on contract execution and management across different locations.
Product Manager guiding CAD - based planning processes and client collaboration for RIB Civil software. Seeking a candidate passionate about sustainable transformation in the construction industry.
Commercial Senior Portfolio Manager managing a portfolio of accounts at Fifth Third Bank. Involved in credit decisions, client interaction, and portfolio management.