Hybrid Strategic Engagement Manager

at Siteimprove

• Job title: Strategic Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Strategic Engagement Manager managing SaaS implementation projects for Siteimprove's clients. Collaborating with teams to deliver client success through effective project management and communication.

Responsibilities

• Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request management
• Work closely with executive project sponsor and stakeholders in defining project goals and objectives
• Collaborate with customer stakeholders to define implementation plan and deliver against the plan
• Lead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects
• Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principles
• Establish and manage communication and risk management plans Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders Partner closely with sales and implementation services to scope and estimate customer engagements
• Collect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove’s Product team
• Establish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove’s implementation process, practices, and capabilities
• Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides required knowledge, skills and abilities.
• 3-5 years of project management experience, planning, tracking; preferably with SaaS products
• Ability to successfully manage and execute software implementation projects
• Excellent leadership and interpersonal skills
• Excellent written and oral communication skills
• Strong organizational, presentation, and coordination skills
• Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
• Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones

Benefits

• 20+% travel may be required and may require working outside of hours
• Valid Passport