Director overseeing strategic customer programs for healthcare solutions at Johnson & Johnson. Collaborating with executive leadership to drive enterprise-level growth and customer engagement.
Responsibilities
Lead the development and execution of enterprise-wide strategic customer programs that support long-term partnerships and organizational objectives in strategic channels such as AMC’s, ASC’s, and Strategic IDN’s
Collaborate with executive leadership and cross-functional teams (Key Account Management, Platform Marketing, Pricing & Offer Development, Field Sales, HEMA, Finance, HCC, and Operations) to ensure program success and strategic alignment.
Drive organizational change and continuous improvement by monitoring program effectiveness and implementing best practices.
Establish governance structures and executive reporting to communicate objectives, milestones, and performance metrics.
Influence strategic decisions through data-driven insights, market analysis, and customer feedback.
Serve as a senior advisor to key customers, fostering relationships that support mutual success and innovation.
Requirements
Minimum of a bachelor’s degree in Marketing, Finance, Economics or Business or related field is required.
An MBA and/or an advanced degree is preferred.
Minimum of 10 years combined experience in Marketing, Commercial Leadership, Finance, Pricing, Contracting, HEMA or related business experience
Minimum of 3 years working in Orthopaedics or healthcare related industry
Proven track record of leading large-scale strategic initiatives and influencing executive stakeholders.
Expertise in marketing, pricing strategies, and customer engagement at an enterprise level.
Exceptional leadership, communication, and relationship-building skills.
Ability to drive strategic alignment and influence at the executive level
Demonstrated executive presence and ability to lead high-performing teams
Expertise in change management and organizational transformation
Strong capability in coaching, mentoring, and developing leadership talent
Strategic thinking skills (problem solving skills) with proven success in customer-facing roles working with physicians and health system administration
Accomplished marketer with proficiencies in value proposition development, brand marketing, customer segmentation, impact modeling, analytics, marketing communications, etc.
Financial acumen, with an understanding of business models and monetization strategy
Proven experience in challenging the status quo, thinking differently and challenging cultural norms
Proven ability to manage through constructive conflict
Ability to prioritize and to successfully manage multiple projects/priorities
Benefits
medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
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