Director Channel Operations responsible for channel capabilities and managing distributor relationships. Joining Johnson & Johnson to enhance surgical technologies for healthcare professionals.
Responsibilities
Establishing and managing operational and contractual relationships with distributors.
Developing channel capabilities and metrics/analytics to achieve sales targets.
Account Management responsibilities for designated distributors.
Managing the commercial supply chain to ensure customer satisfaction with transactional activities.
Protecting the brand from damage and losses caused by incidents.
Build relationships with distributors representing approx. $2B in annual net sales.
Develop and maintain account management responsibilities with designated distributors.
Manage contractual and affiliate term sheet development and support negotiation.
Develop and manage channel analytics capability.
Oversee measurement of distributor performance incentives.
Monitor distributor operational and commercial metrics and drive resolution to poor performance.
Manage process to efficiently handle product data inquiries from distributors and kit packers.
Implement annual price increase and Inventory stabilization program.
Support product launches with coordination with marketing.
Coordinate communications with distributors regarding product launches and discontinuations.
Support product recall process.
Help develop new business models and manage operational impacts and oversight.
Requirements
Bachelors degree required
10+ years of experience required
Logistics, Industrial Engineering, Process management, Statistics, Finance
Industry Experience: Medical device or Rx channel, Planning, Deliver, Strategic Customer or Finance
5+ Years People Management Experience Required
Strong leadership skills with teams and stakeholders, ability to think strategically and develop high impact strategic solutions and have a high sense of urgency to take action and achieve flawless execution
Interdependent partnering and collaborative skills across multiple functions and geographical locations
Ability to effectively influence leadership and to navigate a highly matrixed structure
Project/Process management
Strong Business Acuity / Business Model Development / Strategic Thinking
Knowledge of the Medical Device Channel Account management
Benefits
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Company's consolidated retirement plan (pension) and savings plan (401(k)).
long-term incentive program.
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
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