Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Data Governance & Business Analyst aiding in data governance and CRM convergence strategy at OneDigital. Collaborating with cross-functional teams and ensuring quality data management practices.
Responsibilities
- Play a critical role in advancing the organization’s data and CRM convergence strategy
- Champion enterprise data governance strategy, focusing on Snowflake, metadata visibility, and data pipeline integration
- Partner closely with other members of the Business Solutions Product Management team, delivery teams, data engineering, and cross functional stakeholders to proactively identify platform gaps
- Improve end-to-end workflows, and reduce the need for reactive or short-term fixes
- Facilitate cross-functional workshops to elicit, refine, and prioritize business requirements related to CRM, data, reporting, and integrations
- Document business processes, data flows, system interactions across Dynamics 365, Salesforce, and related platforms
- Translate business needs into clear functional and technical requirements, user stories, and acceptance criteria
- Support delivery teams throughout design, testing, and deployment to ensure solutions align with business intent
- Design and support scalable data governance frameworks that promote data quality, consistency, security, and compliance across the enterprise
- Manage and contribute to governance activities within Snowflake, including data modeling, access controls, and quality monitoring
- Monitor data quality metrics, identify issues, and coordinate remediation efforts with data engineering and business teams
Requirements
- Bachelor’s degree in business, data analytics, information systems, computer science, or a related field
- 5+ years of experience in business analysis, data governance, data management, or related roles
- Proven working knowledge of data management concepts, including data governance, data quality, data modeling, and data integration
- Proficiency in SQL, Python, or other scripting languages for data analysis and automation
- Direct data warehousing, data modeling, or Master Data Management (MDM) concepts a plus
- Understanding of data privacy regulations and compliance frameworks
- Experience with Dynamics 365 and Salesforce business processes preferred
- Familiarity with Power BI, MuleSoft, SSIS, and Azure Data Factory preferred
- Experience working in Insurance or Finance Services industry is a plus
- SAFe or Agile related certification is a plus
- Snowflake, Atlan, or data governance frameworks certification are a plus
Benefits
- Health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Employee perks and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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