Vice President of Global Partnerships responsible for securing key partnerships to maximize revenue for major new stadium project in the Southeastern U.S. Focused on collaboration and innovative partnership solutions.
About the role
- Client Relations Manager at OneDigital responsible for engaging client journeys and improving customer experience. Collaborating with teams to drive client success and retention strategies.
Responsibilities
- A Client Relations Manager is responsible ensuring that each touchpoint across the client journey is engaging, efficient, and effective
- By understanding client needs, ensure the entire transition process is smooth
- Set and meet clear expectations with clients
- Engage with teams and solutions to support customer success outcomes around reducing churn, improve customer experience
- Collaborate with sales team to maximize ability to proactively support customer needs
- Routinely monitor calls, complete call reviews and coaching to improve consultative approach for customer success
- Connect to customers for feedback, explore pain points, and provide guidance to maximize value
- Develop insights from customer data to drive content and training material
Requirements
- 5 years strategic client consulting and management experience in broker agency or benefit administration
- 2 years of employment with Digital Insurance or DBA
- Current life and health insurance license
- Participant of OneDigital’s Leadership training program, preferred
- Bachelor’s Degree, preferred
- 2+ Years of Sales or Management Consulting Experience, Client Engagement Management, or Customer Success Management
Benefits
- health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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