Hybrid Business Analyst, Global Product Monitoring

at Diabetes Youth Families

• Job title: Business Analyst, Global Product Monitoring
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,975 - $127,462 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Acton, United States

About the role

• Business Analyst managing enhancements in complaint database software to support quality assurance functions. Collaborating with IT and conducting functional testing in a hybrid role.

Responsibilities

• Define user and functional requirements for new features, functions, etc.
• Acts as a key liaison with IT during projects and throughout the maintenance phase.
• Understanding impact to existing processes within his/her functional area
• Perform functional testing with ability to use creative thinking for test cases
• Training prep and execution for system enhancements
• Co-ownership of project activation process and scope docs
• Ownership of complete business requirement documentation and discovery process and significant involvement in functional requirement phase.
• Ownership of testing.
• Test scenario and script creation, and planning/execution of UAT.
• Provide leadership on resolving business process issues related to the system.
• Creation of reports for general needs
• Data quality – monitoring and resolving/escalating issues
• Resolve end user “how to” questions, resolve master data errors, and assist with reversing standard transactions.
• In conjunction with process owner/management, maintain SOP’s and other documentation.
• Act as a focal point for reporting issues, enhancement requests and projects including documenting business requirements and managing user acceptance testing.
• Focal point for addressing system changes, regression testing during upgrades/patches, and other system maintenance activities throughout the maintenance phase.
• Support database development and reporting capabilities related to the complaint / reliability department needs.
• Assist in gathering information and data during FDA, ISO or other third party or internal audits.

Requirements

• BS degree in a technical or scientific discipline
• Minimum of 1-3 years’ experience with data management / Quality Management Systems
• Salesforce Administrator Certification preferred
• Effective verbal and technical writing skills
• Ability to communicate at multiple levels of an organization
• Ability to organize and judge priorities
• Excels at generating and maintaining organized and accurate records
• PC skill, word processing, spreadsheet, database
• Able to work effectively in a high-energy environment

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs