Hybrid HR Service Center Specialist

at Olympus Corporation of the Americas

• Job title: HR Service Center Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Center Valley, United States

About the role

• HR Service Center Representative delivering customer service and HR support to employees at Olympus. Managing onboarding, data entry, and HR services within a hybrid work environment.

Responsibilities

• Delivers superior customer service to employees and other HR teammates on a wide range of issues including transactions, policies and procedures.
• Performs accurate and timely data entry into the HRIS system including, but not limited to promotions, salary adjustments, reclassifications, position creation, new hires, terminations and reorganizations.
• Support managers and HRBP’s by providing guidance and direction on employee related system processes.
• Field inquiries from managers and where necessary, walk them through steps of the process.
• Reporting of HR data, including but not limited to: Create reports to support data integrity, audits and accuracy of employee data Support HRBP data needs.
• Federal Compliance Reporting Requirements (AAP, EEO and Vets filings).
• Oversee annual process for self-identification by employees.
• Conducts on-boarding process to include: Facilitation of the New Hire Orientation (NHO).
• Preparing new hire paperwork, including I-9 verifications utilizing E-Verify. Scheduling and preparation of new hire orientation materials.
• Performs Background Verifications to include: Administer all aspects of the process, interacting with candidates as needed.
• Notify all appropriate parties of status during the pre-hire process Escalate background checks as appropriate to the Sr. Manager, HR Operations.
• Oversees the I-9 process including timely completion of forms, E-Verify, vendor management.
• Work with support from Assoc Mgr, HR Operations on integration of new divisions & acquisitions.
• Completes requests for Unemployment Information.
• Partner with Payroll Department to ensure employee required for payroll is accurate and entered on a timely basis.
• Coordinate process improvement ideas with Assoc Mgr, HR Operations.
• Backups other team members, as needed.
• Works on special projects and other such duties that the business may require and performs other site specific related duties as assigned.

Requirements

• Minimum of 5 years of experience in at least four (4) of the following disciplines: service center, data entry, data analytics & reporting, process design/improvement, unemployment insurance administration, project management/cross team leadership or AAP/EEO/Vets reporting.
• Must be able to lead projects, organize work, set priorities, shift priorities quickly, work independently and work occasional overtime.
• Ability to analyze data, and then create and communicate recommendations based on data to meet desired business objectives.
• Excellent communication (written and verbal) skills.
• Must be organized and detail oriented.
• Ability to handle stressful issues in a courteous, professional manner.
• Must be comfortable and adept at interacting with employees at all levels of the organization.
• Ability to maintain confidentiality.

Benefits

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**