Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
OF
Hybrid Call Center Communication Specialist
Posted 2 months ago
About the role
- Call Center Communication Specialist at OHSU responsible for receiving and documenting meal orders from patients and visitors. Verifying diets and providing nutrition-related customer service
Responsibilities
- Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system.
- Verifies meal orders meet diet order parameters using the EPIC system.
- Accesses EPIC Medicine Administrative Record to see if patient’s medication has significant food interaction, and, if so, notifies nursing staff.
- Processes diet requisitions.
- Documents required information accurately, efficiently and consistently.
- Processes reports that compare food ordered with meal order.
- Adds, deletes, or changes information on manual or computerized system to maintain accurate, complete, and current information.
- Coordinates Communication Center processes with Production, Tray line and Meal Service Associates.
- Communicates with employees in other departments effectively.
- Responds to inquiries from patients and staff about OHSU room service program and services; directs inquiries as necessary; explains processes and procedures to customers; provides information about services available; receives incoming calls and routes to appropriate staff.
Requirements
- An associate’s degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR A bachelor's degree and 6 months of experience in a call center or customer service position; OR equivalent education and experience.
- Experience in call center or customer service.
- Experience in food service or food related industry.
- Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
- Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.
- Must be able to work in a fast paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.
- Ability to handle high volume phones during peak meal times, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements.
- Ability to multitask and use multiple software/applications at the same time.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.
Telefonischer Kundenberater im Bereich der gesetzlichen Krankenversicherung mit Home - Office - Möglichkeiten. Betreuung von Versicherten und Dokumentation von Anfragen in Mannheim.
Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.