Hybrid Vice President, Client Services

at Odyssey Relocation Management

• Job title: Vice President, Client Services
• Job type: Full Time
• Experience level: Lead
• Salary: $150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mission Viejo, United States

About the role

• Vice President, Client Services leading Client Relations and Solutions Teams at Odyssey Relocation Management. Seeking an entrepreneurial leader energized by collaboration and customer excellence.

Responsibilities

• Provide visionary leadership and strategy, operational excellence, and accountability for the account management and solutions team.
• Serve as the strategic relationship owner between Odyssey and our clients, partnering cross functionally to ensure program performance, client engagement, and service excellence.
• Coach, develop, and empower high-performing teams; oversee budgeting, resource allocation, and staffing strategies to exceed client expectations.
• Build deep, consultative relationships with clients through proactive communication, insights, and partnership.
• Effectively communicate client policies and procedures.
• Develop and execute account-specific strategies, in collaboration with Client Operations, to achieve revenue, volume, and profitability goals.
• Champion exceptional customer experience by establishing service standards, resolving issues, and driving continuous improvement.
• Analyze and evaluate client policies, recommending enhancements and customizations as needed.
• Identify and pursue cross-sell opportunities to expand client engagement and drive revenue growth.
• Interpret performance data, provide actionable insights, and create internal and client-facing reports.
• Ensure timely and accurate billing.
• Develop compelling client proposals and presentations.
• Negotiate and manage client contracts.
• Lead or participate in key client meetings, fostering collaboration and long-term partnership.
• Support clients in designing or refining international mobility program design, policies and compensation programs.
• Advocate for client needs with vendors, ensuring alignment with program philosophy and expectations.
• Collaborate with internal teams and partners to deliver seamless customer solutions.
• Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
• Ensure staff compliance with organization policies and standards.
• Maintain accurate records and deliver key reporting for leadership review.
• Manage special projects, including client training and industry events.
• Promote Odyssey solutions and partnership services to drive overall business growth.
• Identify evolving business needs and implement strategic plans to achieve operational and financial objectives.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Minimum 10 years’ experience in a similar role managing teams within relocation customer service or operations on the service provider side or at a corporate client.
• Demonstrated analytical, process, and strategic account management skills.
• High level of accuracy and process orientation.
• Proven experience in project management and portfolio management.
• Proficiency in Microsoft Office and SAS Applications.

Benefits

• This role may also be eligible for bonuses, commissions, benefits, and other incentives.