Principal Solution Lead responsible for shaping solutions and supporting the sales cycle in ServiceNow platforms. Collaborating with various teams to drive business opportunities in the field.
About the role
- Senior Architect leading ServiceNow practice for federal government clients at OCT Consulting. Design and deliver AI-enabled, scalable solutions enhancing operational efficiency.
Responsibilities
- Serve as the technical authority for ServiceNow solutions focusing on federal business workflows.
- Design, develop, and oversee custom applications and workflows spanning multiple modules.
- Participate in strategic and technical discussions with clients and partners.
- Define and enforce platform governance, standards, and best practices for customization, integration, and data security.
- Ensure that custom solutions remain upgradeable and sustainable.
- Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs.
- Integrate ServiceNow with external client systems.
- Mentor developers and administrators to strengthen the OCT’s custom development capabilities.
- Oversee OCT’s ServiceNow implementations.
Requirements
- Must be a U.S. Citizen
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
- 5-7 years of ServiceNow platform experience with at least one full lifecycle implementation.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
- Certified Implementation Specialist (CIS) in one or more domains.
- Exposure to AI/ML features within ServiceNow (predictive intelligence, virtual agents, etc.).
- Experience leveraging Integration Hub and Flow Designer for automation.
- Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations.
- Demonstrated ability to gather business requirements and translate them into technical solutions.
- Solid understanding of ITIL processes and how they map to ServiceNow.
- Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems.
- Strong knowledge of data models, security (roles, ACLs), and platform performance optimization.
- Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing).
- Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices.
- Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms).
- Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks.
- Active Public Trust or Security Clearance eligibility
- 7+ years of ServiceNow experience, including multi-department or multi-instance architecture.
- ServiceNow Certified Technical Architect (CTA) (or actively pursuing).
- Proven track record leading large-scale ServiceNow transformations for enterprise clients.
- Recognized thought leader internally: develops best practices, roadmaps, and strategic platform direction.
- Strong stakeholder engagement skills — able to influence executives and guide long-term platform adoption.
- Experience mentoring junior ServiceNow admins/developers.
- Existing Secret or Top-Secret clearance
Benefits
- Medical, Dental, and Vision insurance
- Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary
- Paid Time Off and Standard Government Holidays
- Life Insurance, Short- and Long-Term disability benefits
- Training Benefits
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