Project Management Analyst managing submarine electrical engineering projects and deliverables at Newport News Shipbuilding. Collaborating with cross - functional teams to ensure quality and schedule alignment.
OS
Hybrid Business Analyst – Application Support
Posted 5 days ago
About the role
- Business Analyst - Application Support focusing on analyzing business processes and enhancing user experience. Addressing client needs and driving continuous improvement initiatives.
Responsibilities
- Address client needs and resolve support-related issues
- Analyze business processes and provide effective solutions
- Enhance user experience and drive continuous improvement initiatives
- Leverage analytical skills and problem-solving abilities to make a significant impact
Requirements
- Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
- Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
- Knowledge on any service or helpdesk management system is a plus
- Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
- Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
Benefits
- Mandatory Gov't Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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