Mortgage Origination Systems Administrator managing Encompass operations for United Community. Collaborating on projects and ensuring regulatory compliance in mortgage workflows.
About the role
- Enterprise Systems Administrator configuring Salesforce CRM and Workday HCM at The Obama Foundation. Collaborating with IT teams on data quality and reporting tasks.
Responsibilities
- Salesforce configuration : Perform basic Salesforce configuration tasks, including creating or updating flows, custom objects, formula fields, permission sets, reports & dashboards, etc.
- Workday user configuration : Perform basic Workday user account configuration, including setting usernames and granting access to proper tasks, reports, and business processes.
- Data analysis and reporting : Familiarize yourself with the existing configurations of Foundation systems in order to properly maintain and update those systems when called upon to do so, and to provide accurate and responsive reporting output.
- Data quality control and integrity : Follow system best practices and internal data governance policies to ensure data accuracy, consistency, and integrity across objects & systems.
- Evaluate and reconcile duplicative or erroneous data.
- Carefully evaluate mass data import/update requests for accurate information, proper data types, and valid field mappings.
- Collaboration and innovation : Work collaboratively with users who report bugs or make requests for new features or functionality to develop clear requirements and illuminate potential trade-offs, decision-points, and ramifications, and propose, design, and implement technical solutions.
- Training and facilitation : Provide ad hoc training on specific tasks or functions utilizing enterprise systems; develop user walkthrough guides and other workflow documentation to assist users in proper utilization of systems.
- Documentation : Maintain accurate and comprehensive documentation of configuration changes, ticket discussion, solution proposals, decisions, etc.
- Other duties as assigned : As needed, take on additional tasks and responsibilities to support the IT team and organizational goals.
Requirements
- 2-4 years of experience as a Salesforce administrator or super-user (ready to grow into an administrator)
- Excellent communication skills–can explain technical concepts to non-technical stakeholders
- Strong attention to detail and commitment to high data quality standards
- Problem-solving ability to diagnose and resolve system issues
- Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
- High level of comfort with Excel/Google Sheets
- Some experience with Workday HCM is preferred but not required.
Benefits
- Don’t check off every box in the requirements listed above? Please apply anyway! If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
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