System Administrator managing VMware and Hyper - V environments for Xcelerate Solutions. Ensuring system availability, performance, and compliance with security controls in a dynamic IT setting.
About the role
- System Administrator managing CRM system tasks and Zendesk administration in a hybrid work model. Requires 1-2 years experience and a relevant bachelor's degree based in Limassol, Cyprus.
Responsibilities
- Assist in the daily management and maintenance of the company’s CRM system
- Create, modify and deactivate user accounts and permissions
- Monitor system performance and report technical issues
- Support data accuracy, uploads and system clean-up activities
- Assist in implementing workflows, automations and system configurations
- Support the administration of Zendesk including ticket views, triggers, automations and user roles
- Monitor ticket flow and ensure proper routing
- Generate reports on ticket performance and team metrics
- Optimize support processes within Zendesk
- Provide first-level internal support for system-related issues
- Liaise with external system providers for technical escalations
- Assist in testing new features, integrations and system updates
- Maintain documentation of system configurations and processes.
Requirements
- Bachelor’s degree in Information Systems, Business, IT or related field
- 1–2 years of experience working with CRM systems
- Basic knowledge of Zendesk or any other ticketing system including ticket management, triggers, views and user setup
- Strong attention to detail and problem-solving skills
- Good understanding of system logic, workflows and data management
- Basic knowledge of Excel and reporting tools
- Ability to work independently and manage multiple tasks
- Experience in financial services or forex industry is an advantage
- Basic knowledge of APIs or system integrations is an advantage
- Understanding of automation processes within CRM systems.
Benefits
- Excellent remuneration package based on experience, skills and performance
- Comprehensive private medical insurance
- Performance-based end-of-year bonus
- Hybrid working arrangement (3 days office, 2 days home) after initial 3 month nesting period
- Ongoing training and professional development opportunities
- International working environment
- And many more!!!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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