Billing and Collections Specialist responsible for timely claims follow - up and account management. Overseeing account documentation and collaborating across departments for resolutions.
About the role
- Collections Representative managing late-stage delinquent accounts at Municipal Credit Union. Responsible for member outreach to resolve past-due balances efficiently and courteously.
Responsibilities
- Responsible for managing late-stage delinquent accounts
- Contact members through multiple channels to resolve delinquencies
- Conduct outbound and receive inbound calls to negotiate payment arrangements
- Accurately update system notes and maintain records of member interactions
- Identify, evaluate, and resolve reasons for delinquency
- Process payments from members to cure account delinquency
- Counsel members on available alternatives to eliminate delinquency
- Analyze member financial situations to determine appropriate solutions
- Identify hardship cases and escalate appropriately
- Educate members on their account status and payment options
- Adhere to all collection policies, procedures, and applicable laws
- Utilize skip tracing tools for locating members
- Collaborate with other business units to resolve disputes
- Meet or exceed departmental goals and performance metrics
- Participate in ongoing training and development sessions
- Perform other duties as required
Requirements
- High school diploma or equivalent required
- 3-5 years of experience in customer service or collections
- Strong verbal and written communication skills
- Ability to handle high call volumes while maintaining professionalism and accuracy
- Available to work overtime and Saturdays as required
- Ability to work independently
- Strong negotiation, communication, and problem-solving skills
- Experience with collection systems and basic office software (e.g., Microsoft Office)
- Bilingual (Spanish/English) preferred but not required
Benefits
- Competitive compensation
- Medical and dental benefits
- 401K with employer contribution
- Flexible paid time off
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