Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
About the role
- Manager providing tactical leadership for the Physical Damage and Subrogation teams in the Auto Claims division. Responsible for daily operations and strategic direction within the culture of NYCM Insurance.
Responsibilities
- Provides tactical leadership to the development teams of the Physical Damage and Subrogation of the Auto Claim division.
- Responsible for the daily operations of the business unit.
- Assists the Division Manager in defining the Strategic direction of claim settlement.
- Ensures compliance with best practice and regulatory standards through regular review and coaching.
- Allocates resources to the most important projects and initiatives.
- Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under his/her direction.
Requirements
- Bachelor's degree OR 5+ years demonstrated experience in leading, coaching, and mentoring teams.
- Experience in the applicable Division/Business Unit preferred.
- Internal leadership development programs (e.g. EEJ, LDP, etc.) completed OR relevant leadership education preferred.
- 3+ years experience and knowledge as a Supervisor in applicable field is preferred.
- Demonstrated experience in leading, coaching, and mentoring teams.
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