Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Analista de Gestión coordinando la supervisión y resolución de incidentes en ambientes productivos. Asegurando una comunicación clara y cumplimiento de SLA con clientes internos y externos.
Responsibilities
- Coordinar, supervisar y asegurar la gestión integral de incidentes y solicitudes.
- Actuar como ente integrador entre clientes y equipos técnicos.
- Liderar la ejecución operativa de incidentes y facilitar War Rooms.
- Verificar adherencia a procesos ITIL y asegurar que la resolución se ejecute correctamente.
- Asegurar la continuidad operativa y mantener la estabilidad del entorno productivo.
Requirements
- Tecnólogo o profesional en Ingeniería de Sistemas, Telecomunicaciones, Electrónica, Administración con enfoque en Tecnología o afines.
- Certificaciones requeridas por el cargo: ITIL.
- Inglés básico.
- 1 a 3 años en roles de soporte, gestión operativa, monitoreo, mesa de ayuda, coordinación técnica o similares y experiencia previa en ambientes productivos o sector financiero: deseable.
Benefits
- No se mencionan beneficios específicos en la oferta de trabajo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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