Behavioral Health Case Manager I in a virtual role managing telephonic case management for members with behavioral health needs. Supporting and coordinating care plans and assessments for psychiatric and substance abuse disorders.
About the role
- Engagement Manager at Norm Ai ensuring client success and satisfaction with the legal compliance AI platform. Leading onboarding and maintaining relationships while demonstrating value.
Responsibilities
- Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform.
- Provide personalized support, ensuring that clients quickly see the value of our platform.
- Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.
- Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence.
- Navigate highly complex conversations with grace, intelligence, and confidence.
- High responsiveness to client inbound and a strong desire to go the extra mile for our clients.
- Build compelling demos and collateral, including new assets that are fit to purpose.
- Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.
Requirements
- 5+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology.
- Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance). Experience in client-facing roles.
- Demonstrated ability to manage complex client relationships and ensure client satisfaction. Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner.
- Highly independent and comfortable working as an IC.
- Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed.
- Detail-oriented with excellent organizational and project management skills.
Benefits
- Pension plan with an employer contribution
- Medical and dental insurance coverage
- Private London office with concierge and meeting rooms
- Food included in the office
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