Senior content designer leading conversation design for an AI - powered Pinterest Business Assistant. Collaborating with teams to create engaging content that connects business users with customers.
About the role
- Senior Content Designer shaping narratives for complex trading products at NinjaTrader. Enhancing user experience through clear, compelling content for financial software.
Responsibilities
- Write user-centric content to help users easily navigate, understand, and make decisions to solve their problems
- Closely collaborate with designers, UX researchers, product managers, and data partners to deeply understand user problems—then craft content that simplifies complex concepts into approachable and actionable experiences
- Establish and streamline content creation, testing, review, feedback, and approval processes to align closely with the product development process
- Develop UX writing guidelines specific to digital product experiences, prioritizing consistent voice and tone across user journeys and ensuring cohesion across offerings
- Incorporate and implement content research to ensure resonance and understanding for our users, iterating and optimizing based on user feedback, performance metrics, and industry trends
- Serve as an expert in user needs, goals, and behaviors
- Provide leadership, direction, and mentorship to team members and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process
- Contribute to a team, organization, and culture that is user-focused and data-driven, with a strong emphasis on research and client feedback
Requirements
- 5+ years of experience writing content for complex software products, preferably in fintech or a related industry
- A robust portfolio demonstrating a range of styles across multichannel products, backed by research-informed decisions
- Proven ability to distill complex technical concepts into easy-to-understand content
- Deep understanding of UX principles and user-centered content strategies
- Knowledge of AP writing style and how to apply it to product content
- Adaptable, empathetic, and solution-oriented
- Strong leadership and collaboration skills, with the ability to confidently work with and clearly communicate with leads, directors, and above
- Self-starter with the ability to effectively prioritize and manage projects to meet deliverables within agreed timeframes
Benefits
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
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