Content Moderator Specialist managing user inquiries and content moderation for TDCX. Resolving issues and improving user experiences through data analysis and trend recognition.
ZI
Hybrid Senior Staff GenAI Content & Conversational Designer, Monetization
Posted 3 weeks ago
About the role
- Senior content designer leading conversation design for an AI-powered Pinterest Business Assistant. Collaborating with teams to create engaging content that connects business users with customers.
Responsibilities
- Lead conversation design and strategy for a multi-agent AI powered Pinterest Business Assistant to help business users (merchants, advertisers, and agencies) create inspired content, connect with customers, and achieve their business goals
- Act as the voice of the user by becoming an expert in our business products and leveraging research to inform the design of the AI assistant
- Drive improvements in prompt and skill management, owning the process from conception to production, and rapidly adapting to new technologies
- Collaborate cross-functionally with researchers, product managers, engineers, and stakeholders to establish conversational, cohesive experiences with a unified voice
- Apply systematic thinking to your work, contributing to scalable, consistent design patterns, and participating in critique to strengthen your designs
- Actively seek learning opportunities to grow your craft, define success metrics for novel AI features, and obsess over building trustworthy, high-impact AI systems
Requirements
- Bachelors degree in design, technical writing, a related field or equivalent experience
- 7+ years of experience in user-focused product conversation and content design
- Experience shaping content for multi-disciplinary projects
- Experience with LLMs, prompt shaping/engineering and working on AI product flows and with agentic systems
- A portfolio demonstrating breadth and creativity and proven experience in content design, design thinking and product strategy
- Strong experience leading multiple complex work streams
- Ability to mentor and help lead content design craft and skills especially with emerging technologies
- Passion for building accessible, inclusive, quality, safe AI products
Benefits
- Equity
- Flexible work arrangements
- Professional development opportunities
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