Technical Account Manager at Proofpoint supporting strategic customers with a focus on technical and customer service excellence. Aiding in crisis and incident responses while managing technical support interactions.
About the role
- Associate Technical Account Manager at NinjaTrader managing customer relationships and technical interactions. Guiding onboarding, adoption, and success with NinjaTrader’s APIs and platform.
Responsibilities
- Act as the primary post-sale technical contact for a portfolio of strategic enterprise accounts
- Guide customers through onboarding, integration, adoption, and ongoing success with NinjaTrader’s APIs, platform, and services
- Drive joint planning, conduct executive business reviews, and provide clear metrics to demonstrate value and progress
- Ensure Tier 1 Customer Success metrics and CSAT goals are met or exceeded
- Lead discovery, solution design, and implementation guidance for APIs, market data integrations, webhooks, and cloud-native services
- Own the resolution of complex technical issues—diagnosing root causes, coordinating cross-functional responses, and keeping customers informed
- Maintain technical expertise in cloud architecture, data streaming, and middleware solutions to offer credible, actionable guidance
- Translate customer goals and feedback into prioritized requirements and insights for Product, Engineering, API and Customer Support
- Influence roadmap development by aggregating feedback from top-tier customers and sharing trends with product leadership
- Serve as a partner to Sales and Product teams in pre-sales expansions, SoW development, and onboarding transitions
- Employ Agile methods and tools to coordinate implementation, integration, and support projects across internal teams
- Track key health indicators and proactively flag risks, bottlenecks, or delays
- Facilitate blameless retrospectives and process improvements to continuously improve delivery
Requirements
- 2+ years in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Relationship Manager, Technical Program Manager, API and/or Solutions Engineer) in a SaaS, fintech, or market data context
- Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
- Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (e.g., GCP, AWS, Azure)
- Ability to diagnose, prioritize, and resolve multi-layered technical issues collaboratively
- Excellent written and verbal communication skills tailored to both technical and non-technical audiences
- Strong organizational skills with experience juggling multiple projects in an Agile, fast-paced environment
Benefits
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
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