Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
About the role
- Technical sales support specialist providing daily operations support to Nexi merchants and internal teams. Collaborating on development activities and contributing to operational improvements.
Responsibilities
- communicate with merchants, sales and other internal teams to ensure smooth daily operations
- enter, verify and update merchant master data
- participate in due diligence activities
- contribute to development activities related to POS and back-office applications
- support the creation of manuals, guidelines and marketing materials for merchants
Requirements
- strong communication skills and attention to details
- high level of accuracy and responsibility
- ability to learn quickly
- proactive approach
- ability to work both independently and within a team
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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