Technical Account Manager supporting Tier 1 clients at Fiserv, a global fintech leader. Delivering world - class service and innovative solutions to complex technical needs.
About the role
- Technical Account Manager managing enterprise customer success in engineering software. Own project deliveries while driving customer adoption and translating capabilities in workflows.
Responsibilities
- Own the technical success and expansion of a portfolio of enterprise customers
- Drive customer adoption and expansion
- Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)
- Monitor usage and engagement, identify risks early, and lead expansion motions with Account Executives
- Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption, utilization and consumption
- Translate Neural Concept capabilities into the customer’s design and simulation workflows
- Run discovery, scope use cases, and define success criteria
- Own project delivery: milestones, stakeholder alignment, reporting, and risk management
- Capture product feedback, usability issues, and feature requests
- Maintain a tight feedback loop with Product and R&D to influence roadmap priorities
- Report customer health, adoption milestones, and value realization
- Present outcomes to engineering leaders and steering committees
Requirements
- You have an engineering degree (mechanical, aerospace, automotive, industrial, etc.)
- You have experience in a customer-facing role in an engineering software environment (TAM, application engineer, solutions consultant, technical project lead, etc.)
- You understand CAD/CAE workflows and how engineering teams actually work
- You can communicate technical topics clearly to both engineers and executives
- You are proactive, structured, and comfortable navigating ambiguity
- You enjoy solving complex problems and building long-term customer relationships
- You are interested in AI and machine learning applied to engineering, and you learn fast
- Nice-to-have backgrounds: Engineering software vendors (Ansys, Altair, Siemens, Dassault, Autodesk), Engineering consulting (Capgemini, Accenture, McKinsey, BCG, etc.), Experience supporting enterprise accounts and multi-stakeholder programs
Benefits
- Competitive compensation and growth opportunities as we scale globally
- Hybrid work model and flexible hours (results-focused culture)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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