About the role

Senior Solutions Engineer consulting for enterprise customers on cybercrime solutions. Leading tailored demonstrations and workshops to enhance customer engagement and satisfaction.

Responsibilities

Leading highly tailored demonstrations, strategic workshops, and proofs-of-concept that show how Netcraft’s platform solves enterprise-scale challenges.
Developing a deep understanding of each customer’s environment, business objectives, and threat landscape, and translating those into actionable recommendations.
Acting as the “voice of the customer” to internal teams, shaping product direction and prioritizing enhancements based on enterprise needs.
Partnering with Sales, Technical Operations, Account Management, Engineering, and Product to drive complex opportunities, influence technical decision-makers, and build long-term strategic relationships.
Drafting and delivering compelling technical proposals aligned to customer risk, governance, and security initiatives.
Identifying opportunities to expand Netcraft’s footprint within accounts by mapping customer outcomes to our broader service portfolio.
Ensuring seamless onboarding and enterprise rollout by working cross-functionally to remove roadblocks, optimize deployment plans, and maximize customer satisfaction.
Positioning Netcraft as a trusted advisor by staying current on evolving cybercrime techniques, infrastructure abuse patterns, and threat mitigation best practices.

Proven experience in Enterprise B2B SaaS or cybersecurity, in a technical customer-facing role (Solutions Engineering, Sales Engineering, Technical Consulting, or similar).
Ability to earn trust with senior technical and business stakeholders—from CISOs and security architects to engineering teams and legal/compliance groups.
Strong communication and influencing skills, with the ability to present complex security concepts clearly and confidently.
A consultative, strategic mindset and the ability to diagnose customer challenges and align solutions to measurable outcomes.
High degree of ownership and organization; able to manage multiple enterprise opportunities, stakeholders, and timelines concurrently.
Customer-first mindset and collaborative spirit—thriving in a team that works cross-functionally toward shared goals.
Curiosity about cybercrime, threat intelligence, and internet infrastructure.
Broad understanding of security, networking fundamentals, and/or internet architecture highly beneficial.