Regional Training Consultant responsible for onboarding and training within Benifex's Platform Delivery team. Collaborating globally to improve learner experience and productivity.
About the role
- Training and Learning Specialist at Nestlé Business Services managing training programs and educational materials in an international environment.
Responsibilities
- Administrate training and educational programs involves processing the creation and modification processes of educational objects in the Learning Management System, including events, training sessions, online courses, videos, materials, and tests
- This also includes the registration of participant lists and the mass uploading of events and sessions
- Manage Learning & Development incoming requests (through the Contact Center, MS Outlook) involves acting as the subject matter expert for in-scope processes and market-specific knowledge, resolving incoming L&D queries
- Prepare different types of reports such as tracking participant attendance and training effectiveness in the systems
- Coordinate of technical issues resolution and driving it with impacted teams
- Analyze and verify periodic internal reports on the quality of services provided; complying with Key Performance Indicators (KPIs) (Service Level Agreements (SLAs)) and conducting an analysis of the root causes of errors/deviations, as well as participating in determining problem-solving methods
- Participate in the implementation of Programs for continuous improvement and standardization of processes in the serviced markets
- Ensure proper and timely documentation of process updates in the Standard Operating Procedure
Requirements
- Experience in the Administration or Training & Learning or Organization or HR fields would be a plus
- A specialist with a university degree in Management, Business Administration, International Relations, or equivalent
- Confident in English at least an intermediate level (both written and verbal)
- Experienced user of MS Office (MS Excel, MS PowerPoint, MS Outlook, MS Teams, SharePoint)
- A professional with exceptional communication, coordination, and organizational skills
- A fast learner with a result-focused mindset
- Highly attentive to details
- Able to work under time pressure in a changing environment
Benefits
- annual salary review & bonus
- 28 days of paid vacation
- paid sick leaves
- medical insurance
- lunch allowance
- IT Club discount program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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