Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- IBS Improvement Funnel Manager at Nestlé Business Services driving process improvements and transformations. Collaborating with diverse teams to enhance operational efficiency and achieve sustainable growth.
Responsibilities
- Conduct thorough assessments leveraging the proper data, technology and methodologies of existing processes and identify areas for improvement.
- Collaborate with Partners to understand their business needs and improvement objectives.
- Apply methodologies such as Lean, Six Sigma, or Agile to redesign processes and drive change.
- Leverage technology and digital tools to enhance process efficiency and effectiveness.
- Facilitate workshops and training sessions to empower teams in adopting new processes and technologies.
- Monitor and evaluate the impact of Improvement initiatives, providing ongoing support and recommendations.
- Prepare and drive/attend Governance to ensure proper review of ongoing projects, set priorities, and discuss any challenges or opportunities.
- Explore with Business Partners to understand their goals and identify areas to focus to seek for improvement initiatives.
- Define the right approach, resources, information needed to address Business Partner’s needs.
- Analyze data collected from assessments, including process maps, performance metrics, and stakeholder feedback, to identify inefficiencies and opportunities for redesign.
- Shape and drive the interactions needed to identify and implement the improvement opportunities.
- Lead cross-functions workshops to brainstorm ideas for process improvements, applying methodologies such as Lean or Agile to encourage innovative thinking.
Requirements
- Proven experience in consultancy, with a focus on process redesign and transformation.
- Strong understanding of methodologies such as Lean Office, Six Sigma, BPML, Agile, etc.
- Proficiency in leveraging technology to identify and drive process improvements (e.g. Process Mining, Task mining, GenAi).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Enable Results through others by motivating and mobilizing resources
- Previous experience operating in a Matrix Organization, ideally with Shared Services.
- Proficiency in leading and facilitating workshops and executive meetings.
- Project Management Competencies.
Benefits
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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