Senior Support Engineer resolving complex technical issues at FintechOS. Collaborating with engineering teams and ensuring client satisfaction in a hybrid work environment.
NE
Hybrid Junior Technical Support Engineer, German
Posted 3 weeks ago
About the role
- Junior Technical Support Engineer providing effective technical support for customers at Ness Digital Engineering. Demonstrating expertise in various technologies and excellent problem-solving skills.
Responsibilities
- Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty
- Provide friendly and effective technical support to customers via various channels, ensuring their confidence in our assistance
- Actively listen to customers, asking relevant questions, and appropriately challenging them to ensure thorough issue understanding
- Take ownership of each assigned incident from start to resolution, providing timely updates and maintaining communication throughout the process
- Collaborate with customers to determine the severity and priority of each issue, adhering to SLA targets for resolution
- Focus on root cause correction to prevent issue recurrence, proactively pulling challenging cases to sharpen skills
- Create and update knowledge base articles using KCS methodology, contributing to the collective knowledge of the team
- Continuously develop industry knowledge, identify and report software issues, maintain consistent performance, and avoid escalation through effective communication and resource engagement
Requirements
- Bachelor’s degree in computer science, Business Information Systems, Networking or similar field, or equivalent work experience required
- Minimum 2 years' experience in technical support, specifically supporting Internet Service Providers, networks, or Business Software
- Proficient in at least one technology area such as Contact center software, Telecommunications, Computer Networking, Programming, or Integrations
- Strong technical skills encompassing various technologies including protocols, databases, APIs, scripting, and browser software
- Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
- Familiarity with CRM software like Salesforce
- Exceptional written and verbal communication skills
- Effective time management and multitasking abilities in dynamic, interrupt-driven environments
- Demonstrated ability to work both independently and collaboratively in fast-paced settings, with adaptability and strong problem-solving skills
Benefits
- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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