About the role

Clinic Area Director responsible for Neko Health’s operational standards and leadership in New York clinics. Integrating company culture and maintaining quality patient care across multiple locations.

Responsibilities

Embed Neko Health’s operating model across New York clinics, focusing on strong leadership behaviours, cultural norms, and consistent execution rather than net-new process design.
Lead the successful local adoption of existing playbooks and standards, tailoring them thoughtfully to local regulations, team dynamics, and member expectations while preserving the integrity of Neko’s global member experience.
Create strong clinic-level leadership capability by coaching managers and clinical leads on how to translate standards into practice — setting clear expectations, reinforcing accountability, and role-modeling a member-first mindset.
Operationalize readiness for new clinic openings by ensuring teams are culturally aligned, well-trained, and confident in executing established processes.
Establish clear performance rhythms (metrics, reviews, feedback loops) that reinforce behaviours, surface issues early, and continuously improve both team effectiveness and the member experience.
Partner closely with the Country Leader, US and central teams to ensure the global operating model works in practice locally.

Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer-facing, multi-site environment such as premium healthcare-adjacent, wellness, fitness or technology-enabled services with physical operations/stores.
Demonstrated success implementing and embedding established operating models, standards, and playbooks across multiple locations — driving adoption through leadership, coaching, and accountability rather than documentation alone.
Strong track record leading clinic-level or site-level leaders, with the ability to build capability, reinforce culture, and translate standards into consistent day-to-day execution.
Experience operating in regulated environments, with accountability for quality, compliance, and inspection readiness, ideally in partnership with medical or clinical leadership.
Proven financial and operational acumen, including ownership of regional KPIs, budgets, and P&L performance in a scaling context.
Ability to balance strategic perspective with hands-on execution, particularly during periods of growth, new site openings, and organizational change.
Exceptional communication and stakeholder management skills, with confidence operating in a matrixed, fast-moving organization across central and regional teams.
Comfort leading through ambiguity and change, with a bias toward action, continuous improvement, and disciplined execution.