Junior Support Analyst ensuring operational support effectiveness within a technology institute in Brazil. Collaborating across departments to maintain smooth operational processes.
About the role
- IT Vendor Analyst managing vendor contracts and performance evaluation in a technology setting. Supporting RFI and RFP processes while negotiating vendor agreements and monitoring SLAs in the US.
Responsibilities
- Support RFI and RFP process for vendor selection of for technology products and software, outsourcing vendors and other IT services, infrastructure, cloud vendor and other enterprise solutions.
- Conduct market research to invite for RFP and define objective selective criteria and scoring parameters.
- Negotiate pricing and business contract terms with the vendors.
- Support bidding process to evaluate reasonable pricing.
- Monitor, analyze, and evaluate how IT Vendors perform against a set of performance and value metrics.
- Ability to Negotiate SLAs to meet business expectations, manage and track SLAs and other Key Performance Indicators for each business-critical vendor.
- Direct communication with vendors on overall performance through formal and informal channels.
- Support QBRs with the appropriate leadership audience.
- Guide vendors on QBR expectations and report out.
- Serve as a liaison between the CIO and vendors to effectively work together, communicate, collaborate, and resolve issues.
- Manage IT contracts, statement of works, scope changes, and performance against the IT contracts including compliance over the life cycle of the contractual arrangement.
- Manage relationships to ensure that customer-vendor interaction results in positive outcomes.
Requirements
- 3 or more years’ experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements
- 3 or more years’ experience in vendor performance management
- Experience in managing contracts in one or more IT categories, including hardware, software, and service.
- Experience working across multiple departments and teams.
Benefits
- Equity and bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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