Managing account relations for a beauty and hair - focused position at W3haus. Engaging in trends analysis, influencer marketing, and creative storytelling in the beauty sector.
About the role
- Account Manager focusing on customer retention and business growth for iconic retail brands at Nedap Retail. Building relationships while ensuring customer satisfaction and alignment with business outcomes.
Responsibilities
- Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers
- Identify and drive upsell and renewal opportunities by deeply understanding customer needs
- Develop and execute strategic account plans that align with the customer’s goals
- Lead commercial discussions, manage pricing negotiations, and ensure contract renewals are seamless
- Advocate for customer needs internally, influencing product development and service improvements
- Partner closely with Customer Success Managers to ensure a coordinated approach to customer health
- Maintain accurate account records in CRM tools, report on pipeline activity, renewal status, and revenue forecasts
- Stay informed about industry trends, competitor activities, and customer developments to proactively position solutions.
Requirements
- 6-8+ years of experience in Account Management, Customer Success, or similar client-facing roles, ideally in SaaS or retail tech
- Strong business acumen and ability to develop customized approaches that align with customer needs
- Proven ability to independently plan and manage multiple complex projects simultaneously
- A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills
- Must have strong presentation skills and be effective at engaging stakeholders
- A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment.
- Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- A professional environment that supports personal and professional growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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