Hybrid Field Service Technician I

at NCR Atleos

• Job title: Field Service Technician I
• Job type: Full Time
• Experience level: Entry level
• Salary: $14 per hour
• Degree requirement: High School Diploma
• Tech skills: Android
• Location requirements: Hybrid, Fort Worth, United States

About the role

• Field Service Technician I providing on-site service and maintenance for ATMs at various customer locations. Responsible for troubleshooting, repairs, and customer satisfaction in a hands-on role.

Responsibilities

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Requirements

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include:
• o Prolonged travel during several hours of the workday, which includes inclement weather.
• o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage.
• o Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
• o Property Damage Liability: Minimum of $100,000 per accident.
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation