Configuration Management Analyst supporting Product Engineering Solutions Division with key configuration management tasks and collaboration across teams in a technical role.
About the role
- Customer Management Analyst responsible for centralizing incidents and generating insights. Key role in ensuring service quality for clients at NCR Atleos with a focus on operational efficiency.
Responsibilities
- Construir métricas de rendimiento e indicadores contractuales.
- Gestionar y mitigar incidentes relacionados con la operación.
- Preparar información para procesos de facturación (T&M / HWM).
- Generar métricas de calidad (incluyendo análisis de Bad Actors).
- Gestionar y actualizar inventarios asignados.
- Preparar y entregar reportes de apoyo a Managers y Supervisores.
- Desarrollar el informe mensual (Readout) para clientes.
- Diseñar dashboards, automatizaciones y flujos mediante herramientas como Power BI , Power Automate , y manejo de bases de datos.
Requirements
- Carrera universitaria
- Dominio de Microsoft Office (Excel avanzado)
- Experiencia intermedia en análisis de datos: Power BI, bases de datos, dashboards
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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