Technical Support Engineer role utilizing AWS and telephony skills to support clients in cloud environments. Engaging in training and development opportunities via free education linked to job roles.
About the role
- Support Engineer at FreeWheel solving complex problems for adtech platforms and enhancing customer experience. Requires technical skills and a Bachelor’s degree in a related field.
Responsibilities
- Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions.
- We enjoy working with people and have excellent written and verbal communication skills.
- Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful.
- The organization values the ability to quickly adapt and learn new technology.
Requirements
- A Computer Science, Engineering, or related Bachelor's Degree required.
- Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.
- Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.
- Familiarity with: IAB standards including VAST, openRTB
- Data analysis and processing: SQL, cURL, etc
- Web technologies such as: HTTP, HTML5, XML, etc
- Object Oriented Programming: JS, Python, etc
- Experience developing against RESTful APIs
- Ability to adapt to rapidly changing circumstances.
- A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
- Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
- Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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