Product Manager specializing in WordPress and WooCommerce platforms for SiGMA Group. Collaborating with cross - functional teams to enhance web products and user engagement.
About the role
- Product Manager 2 responsible for customer engagement strategies on the Data & AI team at Comcast. Shaping internal customer interactions with data governance and platform products.
Responsibilities
- Lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products.
- Partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts.
- Own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team.
- Act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans.
- Develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training).
- Collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery.
- Communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership.
- Drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys.
- Performs competitive analysis and conducts market research.
- Maintains updated view of key competitive changes.
- Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
- Contributes to the product vision across team and the organization.
- Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
- Manage change requests.
- Validates downstream deliverables and final offering (business acceptance testing).
Requirements
- Bachelor’s degree or equivalent experience
- 10 years of experience in product management, customer engagement, customer success, or related fields
- Strong experience working with data, governance, analytics, or platform products
- Excellent analytical and quantitative skills; ability to measure customer behavior and product impact
- Proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
- Strong cross‑functional collaboration skills and ability to influence without authority
- Comfort working in a fast‑moving, evolving environment
- SQL or similar data querying experience preferred
- Exposure to: Data products, data catalogs, workflow orchestration; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; Engagement or marketing automation tools (in‑app messaging, notifications, email)
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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