Process Improvement Analyst at Eversource supporting Gas Operations in Connecticut and Massachusetts. Focus on incident investigation and process efficiency to enhance safety culture.
About the role
- Manage XOC Operations for network health and customer experience strategies in a leading media company. Drive process improvements and team leadership for operational excellence in engineering functions.
Responsibilities
- Develop and update department policies and procedures
- Oversee the implementation of XOC Service Level Agreements
- Monitor network performance trends and create dashboards
- Ensure completion of department projects on time and within budget
- Mentor and train team members and ensure efficiency
Requirements
- Bachelor's Degree
- 7-10 years relevant work experience
- Strong knowledge in Network Operations Management
- Collaborative Leadership skills
- Effective Communication skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
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Degree requirement
Location requirements
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