Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Business Analyst developing a transformational AI powered tool for Card customers. Collaborating across various teams to enhance customer service and operational efficiency.
Responsibilities
- Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
- Perform modeling/analytics to assist new product and pricing strategies for various lending products
- Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
- Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
- Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
- Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 1 year of experience in analysis
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred qualifications)
- 1+ years of experience in Statistical model building (preferred qualifications)
- 1+ years of experience in market research (preferred qualifications)
- 1+ years of experience in SQL querying (preferred qualifications)
- 2+ years of experience in business analysis (preferred qualifications)
- 1+ years of experience in consulting (preferred qualifications)
Benefits
- Performance based incentive compensation
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
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