Customer support analyst performing customer support and attending court for child support cases at the Florida Department of Revenue. Analyzing case data and resolving issues while coordinating with partners.
Responsibilities
Performing customer support and attending Court for child support cases
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Preparing for and attending Court
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation
Requirements
Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
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