Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- ServiceNow System Administrator responsible for configuring and supporting the ServiceNow platform. Ensuring optimal performance, user satisfaction, and seamless upgrades and implementations.
Responsibilities
- Manage and maintain all aspects of the ServiceNow platform, including system configuration, module updates, and user management.
- Support platform upgrades and new implementations, working closely with stakeholders to assess needs and ensure timely delivery.
- Monitor system performance, identify issues, and implement corrective actions to optimize functionality.
- Develop and maintain documentation for system configuration, administration processes, and user guides.
- Provide technical support for users, troubleshooting issues, and escalating when necessary.
- Stay informed about ServiceNow updates and best practices to recommend improvements and enhancements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience as a ServiceNow Administrator or in a similar role.
- Proficient in ServiceNow module administration, including Incident Management, Change Management, and Asset Management.
- Familiarity with ServiceNow tools and technologies, including workflows, business rules, and script includes.
- Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
- Excellent time management skills, being able to handle multiple tasks and prioritize effectively.
- Strong communication skills and the ability to work collaboratively with various teams.
- ServiceNow Administrator Certification or related certifications.
- Understanding of ITIL processes and framework.
- Experience with ServiceNow Performance Analytics or reporting tools.
- Knowledge of JavaScript and other programming languages relevant to ServiceNow customization.
Benefits
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
Job title
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