Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
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Hybrid Quality Control Analyst – Mortgage Loan Documentation, Loss Mitigation Operations
Posted last month
About the role
- Quality Control Analyst ensuring compliance in the mortgage loan documentation process at M&T Bank. Performing quality control reviews and supporting process improvements in a hybrid work setup.
Responsibilities
- Perform quality control reviews on physical and digital loss mitigation documents
- Verify accuracy, completeness, and regulatory compliance of all forms, signatures, dates, notary blocks, and loan terms
- Compare documents to internal systems of record to ensure data alignment
- Identify, track, and document defects or inconsistencies; escalate issues in accordance with internal policies
- Communicate findings to drafting specialists, processors, and third-party vendors
- Support process improvement efforts to reduce error rates and improve workflow efficiency
Requirements
- Associate degree, or equivalent work experience
- 1+ year of related work experience, such as quality control or review experience
- Experience working with physical documents and navigating multiple computer systems
- Strong attention to detail and accuracy
- Ability to think independently and make sound decisions
- Strong multitasking and organizational skills
- Solid verbal and written communication abilities
- Knowledge of audit, QA, or compliance-related roles
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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