Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
MB
Hybrid Mortgage Document Review Specialist – Loss Mitigation Operations
Posted 4 weeks ago
About the role
- Mortgage Document Review Specialist managing loss mitigation documentation process at M&T Bank. Ensuring accuracy and compliance in borrower’s workout packages while working in a hybrid role.
Responsibilities
- Review loan terms coming out of underwriting and generate all required loss mitigation documents using vendor systems
- Confirm accuracy against investor rules, underwriting decisions, and state regulations
- Perform initial quality checks before sending files to the Quality Control team
- Validate that signatures, dates, notary acknowledgments, and state-specific requirements are complete and correct
- Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control
Requirements
- A combined 2 years of higher education and/or work experience
- Office operations or document processing
- Call center, customer service, or branch banking
- Handling physical documents and navigating multiple computer systems
- Strong multitasking and organizational skills
- Excellent attention to detail and critical thinking
- Proficiency with word processing and spreadsheet applications
- Knowledge of M&T systems (helpful but not required)
Benefits
- Health insurance
- Retirement plans
- Paid volunteer time
- Flexible work arrangements
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Experience level
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Degree requirement
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