Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
MB
Hybrid Documentation Specialist – Mortgage Loan Assistance, Loss Mitigation Operations
Posted 2 months ago
About the role
- Mortgage Loan Documentation Specialist coordinating loss-mitigation documentation for underwriting decisions. Collaborating with Mortgage Assistance Call Center and ensuring compliance with investor requirements.
Responsibilities
- Receive and compile loss-mitigation packages from customers and internal partners; validate completeness and accuracy
- Interpret investor "waterfalls" and verify all required items are present (e.g., hardship letter, bank statements, pay stubs, alimony agreements, evidence of Social Security/pension income, and other investor-specific documents such as FHA requirements)
- Identify and confirm proof of income across financial documents and ensure data integrity
- Request missing or additional documentation to keep files moving; document all actions clearly
- Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision
- Generate and send required status and regulatory/compliance letters at the right stages
- Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings
Requirements
- A combined 2 years of higher education and/or work experience
- Strong attention to detail, organization, and time management in a high-volume environment
- Ability to multitask, prioritize, and work self-directed with accountability
- Clear written communication and follow-up skills
- Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel)
- Experience in mortgage servicing, loss mitigation, or collections (helpful but not required)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Forty hours of paid volunteer time
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Audience Operations Intern at Bombora working with custom data audiences and collaborating with clients on advertising initiatives. Engaging with Fortune 500 companies and advertising agencies globally.
Operations Lead on Perception Data Labeling at Zoox. Collaborating with cross - functional teams to deliver quality training data for AI models.
Director managing regional operations for CBIZ, overseeing financial execution and client service strategies. Collaborating with leadership to drive growth and operational effectiveness.
Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
Pharmacy Technician Trainer providing educational support and training for pharmacy students and interns. Working in a premier health system in Central Massachusetts to enhance Pharmacy Technician skills.
Anaplan COE Functional Analyst managing financial systems at CVS Health. Collaborating across teams and ensuring governance standards while driving measurable results.
Manager, Clinical Science (Neuropsychiatry) managing study execution and collaboration with cross - functional teams at Johnson & Johnson. Ensuring compliance and quality in clinical trial protocols and reporting.
Head of Operations for FNBO's Wealth Division, overseeing operational excellence and transformation. Managing cross - functional teams to deliver exceptional client experiences and regulatory compliance.
Barista preparing and serving beverages and food at a specialty coffee shop. Delivering exceptional customer service and maintaining high standards of product knowledge.