Hybrid Banking Services Operations Associate IV – Trust Processing, Research

at M&T Bank

• Job title: Banking Services Operations Associate IV – Trust Processing, Research
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $21 - $34 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Amherst, United States

About the role

• Providing operational support to clients in Wealth & Institutional Services. Key responsibilities include processing transactions, ensuring compliance, and resolving issues with internal teams.

Responsibilities

• Provides operational support to the WISD (Wealth & Institutional Services Division) and its’ clients including, but not limited to, posting, maintaining and processing asset, cash and security related transactions.
• Processes account balancing as well as other various tasks on a regular basis.
• Ensures activities comply with pertinent internal policies and external regulations.
• Works remotely to support Wilmington line of business as required by circumstance.
• Resolve problems with transactions by communicating directly with internal Financial Advisors, Investment Managers and third parties.
• Work with Middle and Front Office to resolve problems with requests submitted.
• Balance, report, and research all exception items that settle through various depositories, general ledger and house accounts.
• Process and record specific types of transactions relating to investment cash and assets amongst accounts according to applicable policies and procedures.
• Monitor the group mailbox for incoming work and inquiries.
• Complete independent verification of transactional activity processed by other team members to ensure accuracy.
• Support and recommend the implementation of process improvements for the area.
• Interpret data received from internal and external parties to process moderately complex transactions with a sense of urgency.
• Identify and report all risk and compliance issues, breaches and suspicious activities to management.
• Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.

Requirements

• Associate’s degree and a minimum of 1 years’ general work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience
• Effective communication skills
• Detail-oriented
• Good organizational skills
• Strong mathematical skills
• Knowledge of pertinent spreadsheet and word processing software

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities