Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
MB
Hybrid Banking Services Operations Associate IV – Commercial Lending Quality Control
Posted 2 months ago
About the role
- Completes core operational activities within Commercial Lending Quality Control, ensuring compliance at M&T Bank. Engage in advanced reviews, escalations, and departmental audits.
Responsibilities
- Completes all core operational activities within Commercial Lending Quality Control, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements
- Complete advanced level review, analysis, and interpretation of legal Bank documentation over all disciplines
- Respond to or initiate standard and non-standardized requests to internal business partners
- Respond to or resolve mid-level escalations and special requests across all disciplines
- Research and provide follow-up to escalated issues
- Assist with cross-training of basic and mid-level core disciplines
- Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management
- Complete cross-training in all disciplines/functions of team and serve as backup for multiple team functions as required
- Utilize and challenge mid to high level internal procedures across the Department
- Modify Departmental procedures as needed
- Utilize multiple Bank systems and applications
- Serve as back-up to Group Leader under management supervision
- Run and create business reports
- Interact with internal business partners and management
- Assist with management providing support for Department audits as requested
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
- Identify risk-related issues needing escalation to management
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
Requirements
- Associate’s degree and a minimum of 1 year’ related work experience, or in lieu of a degree, a minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ related work experience
- Bachelor’s degree (preferred)
- Minimum of 2 years’ experience within quality assurance or quality control
- Minimum of 2 years’ experience reviewing legal or loan documentation
Benefits
- Health insurance
- Retirement plans
- Paid volunteer time (40 hours annually)
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