Senior Product Manager leading the Knowledge Graph team at Zendesk to enhance AI experiences. Focusing on data - driven product management and cross - functional team collaboration.
About the role
- Product Line Lead responsible for Social Impact and Sustainability digital strategies. Leading product roadmap and agile team collaborations with enterprise stakeholders in the US.
Responsibilities
- Shaping and owning the digital product roadmap and vision
- Maintaining a customer-centric approach by understanding business processes, identifying pain points, gathering feedback, and incorporating user insights into product development
- Owning the creation, definition, and prioritization of the digital product backlog for specific digital solutions
- Building, managing, mentoring, and coaching a squad consisting of indirect reports and external partners
- Engaging with enterprise stakeholders, securing their input, and incorporating it into the work of the team
- Empowering the team to determine how to deliver development work most effectively and efficiently
- Grooming best-in-class product features with detailed analysis of impact vs. value
- Staying current with Business Development strategic planning trends, best practices, and innovation opportunities
- Working within a cross-functional squad to clarify requirements and delivery expectations with business stakeholders
- Managing the budget for assigned Squad(s)
Requirements
- 7+ years of relevant work experience
- at least 5+ years in Technical Product Management supporting IT applications or technology solutions
- Strong experience building and supporting large-scale IT solutions using modern technologies
- Demonstrated success working in agile environments (Scrum, Kanban)
- Hands-on experience with product tools such as Jira, Confluence, analytics platforms, and collaboration tools
- Exceptional prioritization, collaboration, and communication skills
- Strong business acumen; strategic, analytical, and innovative; proactive and self-directed
- Effective at navigating whitespace/greenfield opportunities
- Critical thinker who can effectively embrace new ideas and technologies
- Excellent interpersonal and communication skills, with the ability to quickly establish credibility and trust with communications stakeholders
- Self-motivated, curious, and collaborative; able to foster an inclusive team culture across a global organization
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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