Regional CHC Operations Coordinator at Norgine ensuring operational excellence and strategic alignment in marketing initiatives. Collaborating with leadership and teams for effective execution of projects and performance tracking.
About the role
- TechOps Platform Manager leading platform engineering for a mission-driven banking platform. Responsible for monitoring and improving platform resilience and performance within Monzo's TechOps team.
Responsibilities
- Leading, coaching, and developing a team of platform specialists, actively supporting their career progression and fostering a culture of technical excellence and systematic thinking
- Setting the direction for our monitoring, alerting, and reporting capabilities, working with your team to give the business increasing visibility into platform health, performance, and usage
- Defining the governance standards and guardrails for how configuration changes are made across the SaaS estate, and enabling your team to implement and uphold them
- Building resilience, scalability, and high availability into core enterprise tools and platforms, developing redundancy and failover mechanisms over time
- Owning the strategy for IT asset systems and their integrations, ensuring accurate and trusted data on hardware and software assets across the business
- Owning the technical approach to legal hold and eDiscovery processes, working closely with Legal teams and guiding your team in the day-to-day operation
- Driving automation to reduce manual toil, improve consistency, and enable confident changes at pace
- Collaborating with the wider TechOps management team to align on ways of working, share best practice, and collectively strengthen how the department operates
- Partnering with Security teams to ensure platform governance aligns with security controls & standards
- Scaling platform standards and capabilities to work across regions and time zones as Monzo grows globally, ensuring your team can support an increasingly distributed organisation
Requirements
- You have proven experience leading a platform engineering, IT operations, or SaaS management team
- You're a strong people leader with a track record of coaching, developing, and retaining technical talent
- You have technical experience with SaaS platform management, configuration, and security
- You have experience building or managing monitoring, observability, and alerting capabilities
- You have a strong understanding of operational resilience, automation, and systems integration
- You have experience working closely with Security, Compliance, or Legal teams on technical controls and processes
- You're comfortable with automation tooling and platforms (e.g. Torq, Airtable, or similar)
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
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