Hybrid Systems Analyst I – Clinical Operations

at Montage Health

• Job title: Systems Analyst I – Clinical Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $107,744 - $144,102 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Monterey, United States

About the role

• Systems Analyst optimizing applications and improving healthcare workflows at Montage Health. Collaborating with users and vendors while leading small projects in a hybrid role.

Responsibilities

• Utilize technical background and subject matter expertise to build, enhance, and support assigned applications.
• Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows.
• Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize assigned applications.
• Provide support to end users while overseeing software implementations, updates, new version releases, and documentation of project issues along with resolutions.
• Develop strategies for change management, system performance improvement, testing, validation, and maintenance of assigned applications.
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments.
• Guide system users in evaluating their processes to define, simplify, and automate the activities comprising each process.
• Collaborate with end users and vendors to troubleshoot and resolve technical problems.
• Maintain focus on customer service and responsiveness.
• Generate reports and provide excellent communication both written and verbal.
• Follow HIT standard operating procedures, policies, and use organizational standard templates.
• Must be detail-oriented, organized, and effectively lead small projects.
• Participate in on call coverage rotation as assigned.

Requirements

• Previous work as a systems analyst.
• Enterprise application support and experience troubleshooting software.
• Knowledge of clinical and/or business workflows.
• Experience with application configuration tools to support clinical or business systems.
• Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Detail oriented with a desire and ability to learn quickly.
• Ability to work productively in teams and independently.
• Self-motivated and flexible to accommodate changes in clinical and business strategies.
• Excellent verbal and written communication skills.
• Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Working knowledge of Microsoft Office products (Word, Excel, Visio).
• IT issue tracking software or "ticketing" systems (e.g., Service Now).