Claims Operations Manager overseeing daily claims operations and leading a team of employees in a remote role for Aflac. Ensuring efficient processes and compliance with regulations while fostering a collaborative environment.
About the role
- Fintech company seeking Senior LiveOps Engineer for high-availability systems. Role involves configuration management and troubleshooting in production environments.
Responsibilities
- Execute configuration changes across staging and production environments using our UI configuration tool
- Perform configuration updates via Swagger and Postman when required
- Validate and troubleshoot configuration changes to ensure system stability and correctness
- Work with MySQL and MongoDB to query, validate, and support configuration-related data
- Monitor systems and investigate issues using tools like New Relic and Kadeck
- Identify, analyse, and resolve configuration-related incidents and anomalies
- Participate in scheduled release activities, including pre-release checks, execution, and post-release validation
- (If required) Provide on-call support as part of a team rotation to handle production issues and urgent configuration changes
- Collaborate with engineering, QA, and product teams during releases and production changes
- Identify opportunities to automate repetitive or bulk configuration tasks
- Create, maintain, and improve technical documentation and operational runbooks
- Track tasks, changes, and incidents using Jira, and document processes in Confluence
- Follow change management and operational best practices for live environments.
Requirements
- Experience working with configuration management or operational changes in staging and production environments
- Hands-on knowledge of REST APIs, including using Swagger and Postman
- Practical experience with MySQL and MongoDB (queries, basic troubleshooting, data validation)
- Familiarity with monitoring and observability tools such as New Relic and Kadeck
- Strong troubleshooting and problem-solving skills in a production environment
- Experience using Jira for task tracking and Confluence for documentation
- Ability to create clear, structured technical documentation
- Attention to detail and a strong sense of ownership when working with live systems.
Benefits
- Social insurance
- Health insurance for employee and family
- The company will contribute up to EUR 25 per month towards staff perks
- Benefit from our performance-based bonus scheme, in line with company policy.
- EUR equivalent salaries paid in EGP.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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