Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Operations Project Specialist ensuring operational excellence for Marsh McLennan Agency. Providing ongoing systems support and managing documentation processes with occasional travel.
Responsibilities
- Play a critical role in ensuring operational excellence as well as being a liaison for corporate support teams
- Provide ongoing systems support for CSR24, Indio, and any other regional tools used by account managers
- Manage and update electronic documentation processes by monitoring carrier communications and key inboxes
- Administer regional IVANS accounts, and coordinate with internal and external teams to ensure accurate and timely document delivery
- Support process improvements, acquisitions, and workflow updates to maintain operational efficiency and alignment with business objectives
- Assist the Operations team members in identifying and addressing data cleanup requirements involving system conversions
- Occasional travel required
Requirements
- High school diploma required
- Property & Casualty license required (or ability to obtain with 90 days of start date)
- Advanced knowledge in Microsoft office: (Word, PowerPoint, Excel), Adobe and Acrobat required
- Experience in data management and systems integration
- Associates or Bachelor’s degree preferred
- Previous experience in an operations or analyst role preferred
- Experience in the insurance industry is a plus
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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