Hybrid Change Manager

at Marsh McLennan

• Job title: Change Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Change Manager leading change management and communication efforts for Mercer’s transformation programs. Engaging stakeholders and enhancing adoption of its risk culture and capability strategy.

Responsibilities

• Develop a change management plan, implement the change management plan, and review and revise change management plan as required
• Develop and consistently apply change management approaches throughout the program
• Ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability
• Monitor change management progress, addressing and adapting as required to deliver outcome
• Ensure all change management activities are completed by the specified deadlines
• Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the program
• Tailor communication and training materials to different stakeholder groups
• Assess Mercer’s readiness for change and develop strategies to enhance adoption and minimise resistance
• Provide guidance and support to project teams and stakeholders throughout the change process
• Serve as a change leader and advocate, promoting a culture of change readiness and continuous improvement
• Provide guidance and mentorship to junior change management professionals
• Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met
• Partner with senior stakeholders and support Program Director to deliver the uplift in Risk Culture and Capability to meet target state

Requirements

• A minimum of 10 years’ experience in professional services organisation or professional customer services (ideal)
• Superannuation legislative or regulatory change experience (must have)
• Demonstrated experience as a change manager, leading change management efforts for large-scale transformation programs (must have)
• Demonstrated experience in cultural and organisational change programs (must have)
• Strong knowledge of change management methodologies, tools, and best practices (must have)
• Excellent time management skills
• Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making
• Demonstrated senior stakeholder management capabilities
• Ability to work effectively across the organisation
• Self-motivation with initiative, energy and drive to succeed
• Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management and structured thinking

Benefits

• professional development opportunities
• interesting work
• supportive leaders
• vibrant and inclusive culture