Systems and infrastructure operations analyst at Desjardins enhancing IT efficiency and supporting solution design in a hybrid work environment. Collaborate with clients and stakeholders to drive successful IT solutions.
MT
Hybrid Manager, Platform Operations
Posted 3 months ago
About the role
- Manager of Platform Operations managing key systems for MLT's leadership programs. Overseeing platform functionality and technical support for operations and user experience.
Responsibilities
- Serve as the primary administrator and subject matter expert for MLT’s key business and program systems, including Canvas LMS, HubSpot, SMApply, Salesforce, and Asana, ensuring they run smoothly and support our leadership programs.
- Collaborate with program leads and stakeholders to translate needs into platform functionality and ensure smooth program delivery.
- Own and enhance the program lifecycle project scaffolding, creating reusable workflows for applications, Fellow tiering, coach assignments, and course setup.
- Provide technical support, documentation, and training to staff, faculty, and Fellows, fostering internal platform proficiency.
- Lead knowledge management initiatives and support cross-functional projects across SLAB, Canvas LMS, and HubSpot.
- Partner with developers and end users to improve Salesforce workflows and integrations, identifying opportunities to optimize data flow and user experience.
- Support Marketing Communications by managing HubSpot configurations and integrations that drive awareness, recruitment, and engagement.
- Build and automate operational workflows using Asana and tools like Zapier.
- Performing other duties as assigned.
Requirements
- Bachelor’s degree in Education, Educational Technology, Instructional Design, Marketing, or related field; Master’s degree preferred.
- Minimum of 5–7 years of progressive experience in systems administration, learning technologies, marketing automation platforms, or educational/operational program management.
- Deep expertise with Canvas LMS.
- HubSpot and Salesforce experience highly desirable; exposure to SMApply and Asana preferred.
- Excellent strategic thinking, problem-solving, and decision-making skills, particularly in the context of learning systems, marketing platforms, and cross-functional operations.
- Strong written and verbal communication skills with the ability to engage technical and non-technical audiences effectively.
- Demonstrated ability to lead complex projects independently while fostering collaboration with diverse internal stakeholders.
Benefits
- Access to LinkedIn Learning, Harvard Business Review, and MLT-hosted sessions to grow your skills and expand your network
- Team retreats, employee recognition, and Employee Affinity Groups (EAGs) that celebrate our wins and deepen community
- Opportunities to connect through virtual socials, fireside chats, and coffee chats
- Use of AI-driven tools and cutting-edge technology to bring bold ideas to life
- Work Together Wednesdays dedicated to team collaboration, brainstorming, and alignment
- 15+ days of paid time off annually, plus 10 paid holidays
- Early wrap-ups on Summer Fridays so you can enjoy more daylight and downtime
- Focus Fridays dedicated to deep work, self-reflection, and personal development
- Wellness sessions with colleagues to build mental health resilience and manage stress
- Hybrid or remote roles designed to give you the flexibility needed to do your best work
- In-person collaboration opportunities, such as retreats, local gatherings, and flexible modern workspaces that reduce isolation and build community
- High-quality shared workspaces designed to foster collaboration, creativity, and connection
- Seamless digital tools and platforms designed to keep you connected, focused, and supported regardless of location
- Wellness resources designed to support your mental, physical, and emotional well-being
- Exclusive perks and discounts on travel, entertainment, and everyday essentials through MLT’s employee benefits platform
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